Refund Policy - The Travels Company

At The Travels Company, we strive to provide exceptional service and ensure customer satisfaction. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds are granted.

Eligibility for Refunds

Refunds are considered only under the following conditions:

• If the service booked is cancelled in accordance with our Cancellation Policy
• If the service provider (e.g., airline, hotel, tour operator) is unable to deliver the confirmed service

Mode of Refund

Refunds will be made only through the original mode of payment used at the time of booking.

Processing Time

Please allow 10 to 45 working days for the refund to reflect in your account, depending on the issuing bank of your credit/debit card.

How to Request a Refund

To request a refund, please contact our support team at: support@thetravelscompany.com

We reserve the right to approve or deny refund requests based on the terms above.